Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Smoked pipes may not be returned. Opened tins may also not be returned for a refund. If we authorize a return, that does not mean you will receive a refund.
Unless defective, lighters that have been filled may not be returned. Defective lighters may be returned within 30 days of delivery, but they must be emptied prior to sending. Most lighters come with a manufacturer warranty. If a problem does arise after 30 days, please contact us and we will point you in the right direction.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
A 15% restocking fee may apply.
Shipping
Free Shipping applies to only orders for the continental US only over $95, with the exception of Value Tobaccos, which will include a shipping and handling charge for all orders.
We can ship to virtually any address in the United States, APO/FPO addresses, as well as US Territories, with some exceptions and limitations in compliance with state/local law.
Tobacco shipments to California require an adult signature and additional fee of $4.99.
We cannot ship pipe or Roll-Your-Own tobacco to Maine, South Dakota, Washington, or Utah.
We cannot ship cigars to Maine, South Dakota, or Utah.
We cannot ship any tobacco to Hawaii.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping to a Forwarder
Shipping to a forwarding shipping company is at your own risk. Once the package leaves our facility we assume no risk. The customer assumes all the risk for the package. It is up to the customer to work with the forwarding shipping company to resolve any issues.
By checking out, you are agreeing to not contest any credit card charges related to the package or shipping.
Shipping costs for packages being sent to a forwarding shipping company are NOT eligible for refunds.
A 15% restocking fee may apply.
International Shipping
We have suspended International shipping for the foreseeable future. We appreciate the support of our international customers over the years and we will continue to evaluate the possibility of resuming international shipping at a later date.
For outstanding international shipments:
We mark all customs forms with accurate contents and values.
International shipping is at your own risk. Once the package leaves our facility we assume no risk. We don’t know every areas laws and customs and leave it up to the customer. The customer assumes all the risk for the package. It is up to the customer to work with local customs and delivery company if any issues arise.
By checking out, you are agreeing to not contest any credit card charges related to the package or shipping.
TobaccoPipes.com is not responsible for any foreign fees, import fees, excise taxes, or duties incurred and fees will be the sole responsibility of the purchaser. In addition, any packages confiscated, destroyed, or held by customs, is also the responsibility of the customer.
Shipping costs for international packages are NOT eligible for refunds.
A 15% restocking fee may apply.
Shipping Times
We generally ship items within two business days. Depending on which shipping provider you choose will determine how fast you receive the item.
UPS Shipping Times
Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times.
As always if you don't see what you need listed; contact us to help you out!